Services & Support

Professional Services

Pro-Datech's Services

Technology alone does not provide Business Continuance or the ability to recover from a disaster. Furthermore, technology alone leads to inefficiencies and a poor return on investment. Pro-Datech services help companies plan and implement their IT infrastructure in a manner that maximizes the value of the investments - both new and existing.

The crucial components for successful deployment are proper planning, well thought-out and documented procedures, and a smooth transition from design to implementation to support. Pro-Datech offers total integrated support from the initial assessment through ongoing support, making clients smarter about our solutions. In doing so, Pro-Datech helps them develop processes and procedures, implement the design, and support their IT infrastructure so it will deliver a reliable, efficient and recoverable IT environment.

Pro-Datech's Consultants have designed and implemented IT Systems, Storage and Security management strategy for the most demanding commercial and Public Sector environments.

Support

Support Services

Pro-Datech believes in providing support services that extend long after the sale to address the ever-changing storage needs of a growing enterprise. Pro-Datech's technical support services help clients manage complex systems, storage & security infrastructures - even in multi-vendor environments - with an expert single point-of-contact. From technical support, to contract management, maintenance renewal and upgrade assistance, clients will benefit from Pro-Datech's customized call tracking and escalation system - ensuring a response within two hours, 24 hours a day, and 365 days a year.

• Telephone support (24x7 and 9x5 plans available)
• Platform-compatibility verification and assistance
• Problem fixes and solutions
• Remote access with internet/modem diagnostic capabilities
• Escalation management
• Return products and parts (RMA)
• Prepare for installs or feature upgrades
• Hardware services dispatch
• Expedited software solutions in the most state-of-the-art manner, maintaining up-time and system performance

Ensuring the safety and availability of your technology infrastructure is our business. Whether your organization utilizes several platforms or only one, Pro-Datech support provides the most cost-effective solution for maintaining your technology infrastructure.

Service Options Available

Pro-Datech's 9x5 support is offered during your normal business hours, 5 days a week. We also offer Pro-Datech's 24x7 support for our clients whose mission-critical data must be available at all times. Pricing is structured so you can build the maintenance/support contract that best matches your needs.

Pro-Datech support is designed to ensure the safety of your data, address problems quickly and effectively, keep your system up-to-date, and make sure your service contracts and licenses are current. Contact us to find out more about how we can help optimize your investment by providing the best protection available for your technology and your business.

Pro-Datech Systems Enterprise Solution Services Delivery Offerings:

back to top